Refund policy

Sampler packs
Our Bark Sampler and other sampler packs are made for you and your companion to try our food. If you’re not 100% satisfied with a sampler pack, contact us at purrrchases@virtuousvittles.com and we’ll make it right.

Cases and multi-packs
We don’t offer refunds on cases or multi-packs (such as the 12-pack), except in special circumstances such as damaged or defective product.

Damaged or defective products
If your order arrives damaged or defective, email us at purrrchases@virtuousvittles.com with your order number and photos of the damage. We review each case individually and will work with you to make it right.

Subscriptions
You can cancel, skip or change an upcoming subscription order at any time before it’s charged. If an order has already been charged, contact us right away and we’ll do our best to stop it from shipping, but we can’t guarantee it. Once a subscription order has shipped, it isn’t refundable.

Preorders
You can cancel a preorder, such as The Purr-fect Patron cat food preorder, at any time before it ships for a full refund.

Questions
Contact us at purrrchases@virtuousvittles.com with any questions about this policy.